Privacy Policy

1. Introduction

At DRW NeuroPerformance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or book an appointment
• Fill out forms on our website (such as contact forms or intake forms)
• Subscribe to our newsletter
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, physical address, date of birth, and relevant health or medical history necessary for providing our counselling and neurofeedback services.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process and manage your appointments and records
• Communicate with you regarding your care, appointments, or inquiries
• Send you administrative information and updates
• Improve our website and services
• Comply with legal and regulatory obligations

4. Data Security and Confidentiality

As a clinical practice, we adhere to strict confidentiality standards and applicable privacy laws regarding your health information. We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• With your explicit consent or at your direction
• To comply with legal obligations (such as a subpoena or court order)
• To protect the vital interests of you or another person (e.g., in medical emergencies)
• With trusted third-party service providers who assist us in operating our practice (e.g., secure electronic health record systems), subject to strict confidentiality agreements.

6. SMS and Text Messaging

If you provide your phone number and opt-in to receive text messages, we may use your phone number to communicate with you regarding your appointments, care, or inquiries. We will not share or sell your phone number to third parties for their marketing purposes.

You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us. Message and data rates may apply.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements for medical records)
• Withdraw your consent at any time (where processing is based on consent)

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: